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Richard Edwards

Avoiding unnecessary complaints during COVID pandemic

  • CET INFORMATION
    Accreditation: 1 non-interactive CET point Duration: 1 hour Reference: C-76582 Modality ﷯ Audience and competencies ﷯ ﷯ ﷯ ﷯ ﷯ ﷯ ﷯ ﷯ ﷯
  • SUMMARY AND PRESENTER
    Summary This session is designed to increase registrants’ ability to manage communications effectively during the COVID-19 pandemic and avoid unnecessary escalation of issues to the GOC or OCCS. It also seeks to improve confidence in clinical decision-making in COVID /post COVID environment and deepen understanding of the specific challenges it poses, and enhance record keeping to promote effective multidisciplinary working. About the presenter Richard Edwards Richard qualified as an optometrist in 1987 and was Director of Professional Services at Boots Opticians before launching OPTOMiSE Consulting in 2014. Richard is Professional Advisor to the Optical Consumer Complaints Service, chairs the Optical Confederation Education Committee and is a member of the GOC Companies Committee. Richard also works on a consultancy basis for the GOC Policy team and FODO. Richard has also lead the Learning & Development function at Boots, has broad experience of L&D facilitation and now lectures internationally in the area of complaint resolution. He is also a former member of the CBI Education & Skills committee working with Government ministers to influence the national skills agenda.
  • LEARNING OBJECTIVES
    Learning objectives 2.8.1 Practitioners will have an enhanced understanding of issues relating to record keeping which may be problematic during COVID-19 and understand how to avoid them 1.2.1 Optometrists and CLOs will have an enhanced understanding of communication techniques to manage complaints effectively and avoid unnecessary escalation of an issue 2.10.4 Optometrists will have a deeper understanding of how to work effectively in sharing information as part of a multidisciplinary eyecare team while following appropriate procedures for care during COVID-19 9.1.2 Dispensing opticians will have an understanding of how to communicate effectively with a parent/carer to avoid unnecessary escalation of a concern relating to a paediatric dispense
  • START LEARNING
    Step 1 DOWNLOAD WORKBOOKStep 2 WATCH VIDEO LECTUREStep 3 COMPLETE CET QUIZ
Support: ptd.ilearn@specsavers.com
  • CET INFORMATION
    Accreditation: 1 non-interactive CET point Duration: 1 hour Reference: C-76582 Modality ﷯ Audience and competencies ﷯ ﷯ ﷯ ﷯ ﷯ ﷯ ﷯ ﷯ ﷯
  • SUMMARY AND PRESENTER
    Summary This session is designed to increase registrants’ ability to manage communications effectively during the COVID-19 pandemic and avoid unnecessary escalation of issues to the GOC or OCCS. It also seeks to improve confidence in clinical decision-making in COVID /post COVID environment and deepen understanding of the specific challenges it poses, and enhance record keeping to promote effective multidisciplinary working. About the presenter Richard Edwards Richard qualified as an optometrist in 1987 and was Director of Professional Services at Boots Opticians before launching OPTOMiSE Consulting in 2014. Richard is Professional Advisor to the Optical Consumer Complaints Service, chairs the Optical Confederation Education Committee and is a member of the GOC Companies Committee. Richard also works on a consultancy basis for the GOC Policy team and FODO. Richard has also lead the Learning & Development function at Boots, has broad experience of L&D facilitation and now lectures internationally in the area of complaint resolution. He is also a former member of the CBI Education & Skills committee working with Government ministers to influence the national skills agenda.
  • LEARNING OBJECTIVES
    Learning objectives 2.8.1 Practitioners will have an enhanced understanding of issues relating to record keeping which may be problematic during COVID-19 and understand how to avoid them 1.2.1 Optometrists and CLOs will have an enhanced understanding of communication techniques to manage complaints effectively and avoid unnecessary escalation of an issue 2.10.4 Optometrists will have a deeper understanding of how to work effectively in sharing information as part of a multidisciplinary eyecare team while following appropriate procedures for care during COVID-19 9.1.2 Dispensing opticians will have an understanding of how to communicate effectively with a parent/carer to avoid unnecessary escalation of a concern relating to a paediatric dispense
  • START LEARNING
Support: ptd.ilearn@specsavers.com 01489 862246
  • CET INFORMATION
    Accreditation: 1 non-interactive CET point Duration: 1 hour Reference: C-76582 Modality ﷯ Audience and competencies ﷯ ﷯ ﷯ ﷯ ﷯ ﷯ ﷯ ﷯ ﷯
  • SUMMARY AND PRESENTER
    Summary This session is designed to increase registrants’ ability to manage communications effectively during the COVID-19 pandemic and avoid unnecessary escalation of issues to the GOC or OCCS. It also seeks to improve confidence in clinical decision-making in COVID /post COVID environment and deepen understanding of the specific challenges it poses, and enhance record keeping to promote effective multidisciplinary working. About the presenter Richard Edwards Richard qualified as an optometrist in 1987 and was Director of Professional Services at Boots Opticians before launching OPTOMiSE Consulting in 2014. Richard is Professional Advisor to the Optical Consumer Complaints Service, chairs the Optical Confederation Education Committee and is a member of the GOC Companies Committee. Richard also works on a consultancy basis for the GOC Policy team and FODO. Richard has also lead the Learning & Development function at Boots, has broad experience of L&D facilitation and now lectures internationally in the area of complaint resolution. He is also a former member of the CBI Education & Skills committee working with Government ministers to influence the national skills agenda.
  • LEARNING OBJECTIVES
    Learning objectives 2.8.1 Practitioners will have an enhanced understanding of issues relating to record keeping which may be problematic during COVID-19 and understand how to avoid them 1.2.1 Optometrists and CLOs will have an enhanced understanding of communication techniques to manage complaints effectively and avoid unnecessary escalation of an issue 2.10.4 Optometrists will have a deeper understanding of how to work effectively in sharing information as part of a multidisciplinary eyecare team while following appropriate procedures for care during COVID-19 9.1.2 Dispensing opticians will have an understanding of how to communicate effectively with a parent/carer to avoid unnecessary escalation of a concern relating to a paediatric dispense
  • START LEARNING
Support: ptd.ilearn@specsavers.com
Support: ptd.ilearn@specsavers.com
Support: ptd.ilearn@specsavers.com